Ground Handling

We offer a comprehensive range of ground handling services to handle passengers and flights, from the check-in process right up to flight take-off. It is our commitment to ensure a seamless and reliable experience to the passengers of our customers.
 
99,800 passengers
Per Week
 
  • Passenger and Baggage Check in
    • Our computerized check-in system hosted by SITA Departure Control System allows our agents to process all check-in functions smoothly. If required, the check-in can also be processed directly on customer airline's host DCS via SITA CUTE
    • Off-airport Check in services at KL Sentral
  • Ticketing
  • Seat Edit and Control
  • Passenger Reconciliation and Boarding Control
  • Passenger Transfers
  • Special care services including Passengers with Reduced Mobility and Unaccompanied Minors
     
Warm hospitality by our Check-in Services
Warm hospitality by our Check-in Services
Pleasant Boarding experience leaves a positive lasting impression
Pleasant Boarding experience leaves a positive lasting impression
Special Care Services takes care of all our special needs passengers
Special Care Services takes care of all our special needs passengers
  • This is a “red-carpet” service that allows our customer to enjoy a hassle-free experience at the airport. Personalized attention and assistance will be accorded by our Customer Services Officer from the airport curb side up to the aircraft door or vice versa
  • We also provide handling services for MICE (Meetings, Incentives, Conventions, Exhibitions) groups and special groups such as artistes, celebrities and sporting teams

Enquiry
 

Friendly smile welcomes guests on Arrival
Friendly smile welcomes guests on Arrival
Baggage Assistance on Arrival
Baggage Assistance on Arrival
  • We offer systematic baggage tracing and management through World Tracer System to ensure efficient delivery of baggage to passengers
     
Prompt delivery of baggage
Prompt delivery of baggage
  • Safety is of the utmost importance to us. Our range of Ground Service Equipment and fully trained manpower supports all needs on the ramp, ensuring operational excellence while in full compliance to ISAGO standards
  • Our services include the loading and unloading baggage, mail and cargo from the aircraft within precision timings
  • Our Baggage Handling team is committed to ensure accurate baggage sorting and dispatch for arrival / departure / transfer baggage
  • Our pre-departure aircraft interior cleaning and dressing services ensure the cabins are dressed according to customer airline requirements and within international hygiene standards
     
Full range of equipment to handle all needs on the Ramp
Full range of equipment to handle all needs on the Ramp
Precise Coordination ensure smooth and safe Ramp operations
Precise Coordination ensure smooth and safe Ramp operations
  • KLAS Flight Operations unit provides Load Control, Crew Briefing and Administration, Flight Documentation and Ramp Agent services
  • The certified Load Controllers are responsible to plan the distribution of passengers and cargo in the cabin to achieve the optimum payload for a safe departure of the aircraft
  • Our Ramp Agent act as a point of contact at aircraft side to coordinate the activities of various KLAS operational divisions such as catering, engineering, cargo and with the customer airline representative for special instructions, or last minute changes to ensure a safe and on time departure
     
All operational matters are promptly addressed with 24-hours coverage
All operational matters are promptly addressed with 24-hours coverage
  • We operate 155 Passenger Boarding Bridge in KLIA and KLIA2 on behalf of the airport authorities
     
Qualified operators ensure safe operations of the Passenger Boarding Bridges
Qualified operators ensure safe operations of the Passenger Boarding Bridges
Passenger Boarding Bridge
Passenger Boarding Bridge
  • We offer personalized services to private charters, catering to our customer’s every need and comfort for a safe and exclusive experience
  • Special handling for various Heads of State and other VIP movements
     
 
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